Subject: Re: LSM Joining Case Test - Monika Koli
From: Monika Koli <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 15 Mar 2019 07:25:01 -0400

| | LSM Joining Case Test

Name | Monika Koli
E-mail | [email-masked]
Phone Number | (91) 9650712129
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have seleted 1 , Beacused in this we have informed that tickets will be send out as soon as they will receive  from the event organiser and we have also demonstarte our brand values while confirming her address again.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me good customer service is to resolve the customer's queries and complaint within a limited time frame.
However, Great customer is to resolve customers issues and give them a delightful customer service experience while being polite, attentive listner and empathise.
Customer service representaive should  share the feedback to concern authorities to make sure that same complaint would not arise in future.

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