Subject: Re: LSM Joining Case Test - Biswajit Barik
From: Biswajit Barik <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 15 Mar 2019 05:54:48 -0400

| | LSM Joining Case Test

Name | Biswajit Barik
E-mail | [email-masked]
Phone Number | (91) 9717312820
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Customer needs the tickets at his hotel address as he will be travelling within two days for the event.He has not yet received the tickets for this.He is requesting the seller to deliver the tickets in the hotel.In this situation seller assuring that he will be delivering the tickets as soon as he receive it from the  event organiser .One thing is very pretty good for confirming the address.

Suggestion : For assurance  of delivery of tickets , there should be  digital signature  of the customer after receiving the tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service : First greet the customer.Be active listening to the customer what he is trying to explain.According to customer try to resolve the issue.After the solution again greet the cutomer.

Great Customer Service: First greet the customer.Be active listening to understand his issue.After that provide all sort of answer  regarding to querry of the customer.With that provide message to the customer's mail id and mobile number.I think this will be great effort to help out the customer

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