Subject: Re: LSM Joining Case Test - vanya verma
From: vanya verma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 15 Mar 2019 04:04:35 -0400

| | LSM Joining Case Test

Name | vanya verma
E-mail | [email-masked]
Phone Number | (91) 7906768393
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me , Blurb 4 is correct because the cx isn't sure about his delivery date/day .He said that he will be travelling for the Lady Gaga event with in 2days.We can't commit the exact date to the cx because he will be travelling to the event location approx 5 days before the event .So we can give the address change option to the cx just to be on the safer side(if the ticket is not shipped) or he can also choose the e-ticket option if available. Cx have the give all the correct details of his new address with an alternate mobile number .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good cx service can be given by any company but a great cx service makes the cx's happy and regular cx of the company.

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