Subject: FW: Report till 14th March
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Fri, 15 Mar 2019 07:36:30 +0000

Nilanjan,

Why was this call not answered in time? We are supposed to answer call with in 10 seconds and this one rang out in 45 seconds.

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Date: Friday, 15 March 2019 at 12:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Report till 14th March

Hello Sir/Ma'am,

Please find the attached reports till yesterday. PFB the abandoned details.

Process Date    Afternoon Shift Morning Shift   Night Shift     Wait Time for Abandoned(Morning & Day)  Time (Morning & Day)    Remarks Wait Time for Abandoned(Night)  Time (Night)    Remarks
HFL     14-Mar-19                               00:00:45,00:0:03        7:24,21:14      In first call Nilnjan was available

Regards,
Ashish Dabral