Subject: Spanish Language Test - Omar Garcia
From: Omar Garcia <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 14 Mar 2019 15:10:42 -0400

Foreign Language
Screening Test

Name

Omar Garcia

Whats your first language

Spanish

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

Fist, I would apologize to the customer and verify his correct
address. I would let him know that he will have his delivery as soon as possible
and completely free of charge. I would check his payment method to see if we
need to make a refund according to the company policies.

At the end of the call, I would thank the customer for choosing our company.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I
finished High School in Mexico City, and I prepared myself to be an
international student in San Diego, California. As soon as as I finished High
School, I started College in the United States where I graduated with a A. A.
Degree in Radio and TV Production and English as Second Language.

I also completed an Intership in a Television company named Univision San Diego.

Then I came back to Mexico and worked in customer service for an American
company named RCI. Later, I became an English Teacher in Mexico.

In
YOUR LANGUAGE: What according to you is the difference between good and great
customer service?

Buen servicio al cliente es proporcionar un
servicio con base a las políticas establecidas por la empresa, pero dar un gran
servicio al cliente es ir más allá de las expectativas del cliente. Es dar
mucho más de lo que el cliente espera de ti y de la empresa que representas.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

Para mi es fundamental disfrutar de dar servicio al cliente,
me gusta tratar a mis clientes como me gusta ser tratado. Me gusta sentir que
realmente ayudo y mis clientes quedan contentos y satisfechos con la atención
que les doy. Ser útil a tus clientes me deja satisfecho.

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

He tenido la fortuna de vivir y
visitar Estados Unidos. A pesar de la cercanía con México, ambos son países
con cultura e ideología muy diferentes. He aprendido de la forma de vida de
este país, y la disfrute mucho. Pude visitar varias ciudades como Los Angeles,
San Francisco, Miami, New York.

En los ultimos años visite China y ha sido de gran agrado para mi este país,
ya que la forma de vida es muy distinta y disfruto mucho de experiencias
distintas en mi vida. Comer platillos diferentes y conocer la cultura y forma de
pensar en los diferentes lugares del mundo me enriquecen como ser humano para
tratar de entender mejor a los demás.