Subject: Re: LSM Joining Case Test - Pradipta Biswas
From: Pradipta Biswas <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 14 Mar 2019 05:29:49 -0400

| | LSM Joining Case Test

Name | Pradipta Biswas
E-mail | [email-masked]
Phone Number | (91) 8800856146
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Well, the reason I have selected blurb 2, is because it answers the question of the customer exactly. Every customer expects that his or her questions should be answered, with the correct information. Accurate information is something , what the customer is looking for . The customer does not like to hear about any excuses, or if there is any problem which is causing delay in the process of the service she has requested. So  here, the customer wanted to know when she will be receiving her tickets, since she was excited to attend the event . In blurb 2, we have told her  tentatively when she might receive the tickets, along with that , we have also informed that if she is travelling and would like to change her delivery address and how she can do that . We have also informed her to update her phone number , in case the company needs to contact her. Therefore all the relevant information was given to her according to the question she asked. In addition, we can assure the customer that we will take care of her service on a priority basis, since our company believes in "customers first".

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you attend all the queries of your customer and offer them what they are looking for, and great customer service is when
you go an extra mile to help your customer and resolve their problems.

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