Subject: FW: Transcript of 13 Mar 2019 03:14:26. Operator: Kae. Visitor: Client
From: Deeksha Dadu <[email-masked]>
To: Kaeiara Blythe Delfino <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Thu, 14 Mar 2019 09:09:52 +0000

Kae,

Customer asked you if pricing included flights and where would they have to fly to. Instead of giving straight and human reply saying ‘yes the pricing does not include flight. I can have a travel expert get in touch with you for details on where to fly to…etc.’ why did you reply with a robotic canned answer which had nothing to do with the customer’s question?? I have explained this to you many many times that I DO NOT WANT robotic chats. I need you to talk to customers like humans do.

This CAN’T Happen again. I am checking Jayway chats personally and must not notice another chat like this.

Deeksha

From: LiveChat <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 13 March 2019 at 7:50 AM
To: manager <[email-masked]<mailto:[email-masked]>>
Subject: Transcript of 13 Mar 2019 03:14:26. Operator: Kae. Visitor: Client

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Chat transcript

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        Kae     Wed, 03/13/19 02:14:26 am UTC

Hello, can I help you plan your upcoming vacation?

        Client  02:14:26 am

just a quick question the pricing guide does not include flights corret
Where would we have to fly into ? detroit mi to ???

        Kae     02:14:49 am

Hi there
We specialise in putting together personalized vacation packages that cover everything from start to finish including accommodations, transport between cities, tours & excursions, airport & other transfers and on-site assistance.

        Client  02:19:08 am

okay i have some package informtion you have already sent over
minus the flight

        Kae     02:19:33 am

Yes correct.

        Client  02:20:44 am

okay thanks

Client closed the chat.
        02:20:52 am

        Duration: 6m 26s

        Chat started on: https://jaywaytravel...s/24/two-weeks-croatia-slovenia-tour/<https://jaywaytravel.com/itineraries/24/two-weeks-croatia-slovenia-tour/>
        Visitor geolocation: Windsor, Ontario, Canada / 24.57.104.166

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