Subject: Re: LSM Joining Case Test - Shukla Dutta
From: Shukla Dutta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 14 Mar 2019 04:47:28 -0400

| | LSM Joining Case Test

Name | Shukla Dutta
E-mail | [email-masked]
Phone Number | (91) 8272971250
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I am selecting Blurb 1.

The responder is upbeat and conveys a positive note to the conversation. He/ she confirms that the order has been received and communication with the seller is being monitered closely.

Confirmation that the tickets would be delivered to the address indicated by the client reassures the client that the ticket will not go elsewhere but at the explicit address provided.

The address is double checked and confirmed . Mention of email alert with the delivery tracking number ensures real time tracking for the peace of mind of the client.

It also mentions that some delay may occur which is not out of the ordinary and not a cause for concern.

Wishes for a great time at the event concludes the conversation.

The first blurb is perfect as it is except for one item which should be added. The request for telephone number so the receiver can be sure of receiving the ticket himself/herself.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Positive and upbeat words utilization like happy, assure you etc. should be there. Words to ensure that issue is being closely monitered.  CSE should be aware of the case in hand and have read of any previous interaction which may have taken place with the client. Words like may, please etc.; should be there.

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