Subject: Re: LSM Joining Case Test - Ankur Sharma
From: Ankur Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 14 Mar 2019 04:11:30 -0400

| | LSM Joining Case Test

Name | Ankur Sharma
E-mail | [email-masked]
Phone Number | (+91) 8585945110
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As per the above question, it seems that customer has ordered the tickets to another address earlier and that is why he is requesting the tickets to be delivered to his hotel address. Also, as per the information provided to customer in blurb 4, he has been provided relevant information to customer inorder to accept the tickets delivery at his hotel address. Further, customer care executive also provided relevant information to customer in order to change the address and also informed that once the selller receives the tickets it will be shipped to customer address accordingly.

It has also been informed to customer that incase he is not available to accept the tickets then he needs to make sure that someone will be there to sign the delivery documents and accept the delivery on customer behalf.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

As per my view, a good customer service is to provide relevant information to customer regarding their queries and to resolve the complaints in a timely manner. However, if we talk about great customer service, it should be done in a step by step manner.

Whenever a customer speak to the representatives  that means he is speaking to the company directly . As an representative, we should properly greet to customer in opening of the call and properly listen to customer queries/complaints inorder to make him feel that as a company, we are understanding his needs or complaints and we are their to help him in any scenario.

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