Subject: Re: LSM Joining Case Test - Abhishek Mittal
From: Abhishek Mittal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 14 Mar 2019 03:56:38 -0400

| | LSM Joining Case Test

Name | Abhishek Mittal
E-mail | [email-masked]
Phone Number | (91) 9560702987
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As per customer preference we need to deliver the event tickets to the hotel address customer will be staying at, and also customer should be informed prior about viagogo account where customer can always log on in order to update and edit the correct information for the delivery instructions and other future refrences.So customer will be well aware  how to get the tickites without any hassles and delays,some customer care executive needs to reach the customer via phone or email for splendid customer support and just to ensure about delivery.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There is not much diffrence between good and great customer service but yes if someone greet the customer proffesionaly listen actively to what customer says and response  accordingly avoid dead air during the converstaion and address all the customer questions that leads to a great and splendid customer service

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