Subject: Re: LSM Joining Case Test - Shubham Aggarwal
From: Shubham Aggarwal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Mar 2019 04:52:06 -0400

| | LSM Joining Case Test

Name | Shubham Aggarwal
E-mail | [email-masked]
Phone Number | (91) 8588914151
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to me "Blurb2" is the right replay from our side. As customer concern is all about the tickets and in the blurb2, there we are informing to the customer about the E-tickets that he can be downlod and we are also agree to deliver tickets to him on his travelling address/hotel address.
Blurb2 shoud be the perfect answer for this query because if customer also having his e-tickets and in case due to some reason customer will lost his tickets/ forgot to carry in the event so he can show his e-tickets in the event and he'll not face any issue.

Additional Sentences ;
We would request you please don't worry about that our dedicate team is working on your concern and as you our our valuable customer we'll try our best that you'll not face any issue.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Difference.
1) If you solve customer query so that is the good but if you give some extra information or give him some future resolution that you thing that customer will be face so you are doing the great job.

2)  If you are in customer service and you are taking this job so you'll done your good job but if you'll enjoy that job or take that as your passion so you'll done great job.
3) If you want to be great in customer service so you should be thing and feel like customer you've to feel customer problem as your problem so than you can done a great job

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