Subject: Re: LSM Joining Case Test - Shubham Aggarwal
From: Shubham Aggarwal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Mar 2019 04:25:36 -0400

| | LSM Joining Case Test

Name | Shubham Aggarwal
E-mail | [email-masked]
Phone Number | (91) 8588914151
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | We would request you please don't worry about that our dedicate team is working on your concern and as you our our valuable customer we'll try our best that you'll not face any issue.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me "blurb2" is the right replay from our side. As customer concern is all about the tickets and in blurb2, there we are informing to the customer about the E-tickets that he can be downlod and we are also agree to deliver the his ticket on his travelling address.
so tthis is the best resolution from our side because if customer also having his e-tickets and in case due to some reason customer will lost his tickets/ forgot to carry in the event so he can show his e-tickets in the event and he'll not face any issue.   According to me "blurb2" is the right replay from our side. As customer concern is all about the tickets and in blurb2, there we are informing to the customer about the E-tickets that he can be downlod and we are also agree to deliver the his ticket on his travelling address.
so tthis is the best resolution from our side because if customer also having his e-tickets and in case due to some reason customer will lost his tickets/ forgot to carry in the event so he can show his e-tickets in the event and he'll not face any issue.

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