Subject: Re: LSM Joining Case Test - HARSHIKA GUPTA
From: HARSHIKA GUPTA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Mar 2019 02:59:51 -0400

| | LSM Joining Case Test

Name | HARSHIKA GUPTA
E-mail | [email-masked]
Phone Number | (201306) 9536579382
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Hi Team ,

I go with my answer Blurb 4 as customer requested you to provide his tickets on his hotel address. In blurb 4 agent has asked the details of the hotel and asked him to give the details or update the details on the website.
The link he has provided to him where customer can easily changed his address, this shows agents genuinely wants to be solve his problem before the event.

The agent has also told the procedure where he has to go on the website and in which department he has to change the address. He also confirmed that onces the ticket dispatched from the seller side a notification will come to your email address.  From my side blurb 4 is correct he has tried his best to give all the possible solution to the customer. Rest I want to add some more statements in my answer :

1) Every time customer should not be able to acess his mails sometime networks are not coming good, the notification which comes on mail should also comes on his mobile number and agent should confirm his phone number in mail.
2) Agent should show him how much priority he is giving to this case as he confirmed that he is trying his best but still he has to show some more interest to customer while telling the date so that customer can know in how many days he will get his tickets.
3) Agent should close his chat with good relation while saying some good wishes to him for the day.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1)Agent should be polite.
2) Agent must have knowledge realted to his profile only then he can solve his problem.
3)Agent should give the appropiate solution to the customer.
4)No  reopen tickets must be there for the same agents.
5) no more escalations for the same case.
6) And its also depents how many cases he/she is soving in a day.

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