Subject: Re: LSM Joining Case Test - Sandeep Tiwari
From: Sandeep Tiwari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 12 Mar 2019 06:34:54 -0400

| | LSM Joining Case Test

Name | Sandeep Tiwari
E-mail | [email-masked]
Phone Number | (91) 9310823330
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected Blurb 4 since it signifies and answers customer question that tickets could be delivered to hotel. It aslo contain web link from where customer can update the address and make sure that there is someone to collect his ticket at hotel when delivered.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service can be referred to as answering each and and every questions completely. However, great customer service leaves a long term impact on customer if customer has been treated with an extra extra effort by making use of power words and showing empathy, sympathy over chat depending upon situation from time to time between the conversation.

| |

You can edit this submission and view all your submissions easily.