Subject: Re: LSM Joining Case Test - Aditya Singh Gautam
From: Aditya Singh Gautam <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 12 Mar 2019 06:06:34 -0400

| | LSM Joining Case Test

Name | Aditya Singh Gautam
E-mail | [email-masked]
Phone Number | (+91) 9999012745
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

There are a few points that I liked in Blurb 2 which are mentioned as below:
1. It explains that tickets of the events are usually released very close to the date of the event.
2. Also, an option is provided to the client that he can download etickets instantly. It also explain the procedure to do it.
3. As it was mentioned by the client that he's travelling to the event, so a resolution is offered to the client in order to get the tickets of the concert on his updated delivery address.
4. It was informed to the client to update his correct contact number, so in case of any further information/need, we can contact and assist him accordingly.
5. I'd like to add that it would have been a great response if we could have added a heart pleasing client centric setence as well. Ex- Have a great time at the the concert!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service offers a resoultion to the customer regarding his query or concern. However, Great customer service not only offers the resoltion to the customer, but also going one step ahead and  make the client feel delighted and special. It ensures that client's experince must be amazing and he's ready for further business with organization.

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