Subject: Re: LSM Joining Case Test - Naman Dahiya
From: Naman Dahiya <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 12 Mar 2019 06:04:04 -0400

| | LSM Joining Case Test

Name | Naman Dahiya
E-mail | [email-masked]
Phone Number | (91) 8073665546
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Customer informed the agent that he/she will be travelling in two days for the event, on the other hand we are not assured when the tickets will be dispatched or delivered. It's better to take the information of the hotel customer is going to stay, so it will be assured that customer won't miss the tickets after leaving the home.
It is also advised to the customer to inform hotel to expect the delivery of the tickets and accept it on her behalf

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service can be explained as a experience from an agent/company which is given to complete the responsibility for the particular task,issue or query. Whereas, great customer service would be the experience for the customer where agent/company makes extra effort/s to give the customer a wow experince.
In other words even if agent/company was not able to help/solve the customers query or issue but was able to give him a call experience where customer has no complaints with the company/agent, service will be considered as great customer service.

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