Subject: Re: LSM Joining Case Test - Sudhir Saxena
From: Sudhir Saxena <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 12 Mar 2019 04:11:42 -0400

| | LSM Joining Case Test

Name | Sudhir Saxena
E-mail | [email-masked]
Phone Number | (+91) 9205873264
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected "blurb 2" because it is answering the query raised by customer.

Cutomer is asking that when she will be receiving her event tickets.  As the event will be taking place in a week but she will be travelling for this event in two days. Therefore she wants to get her tickets to her hotel where she will be staying.

In blurb 2 Customer Care Executive (CCE) is addressing and resolving her query with courtesy. CCE has replied to the customer by stating that she will receive her tickets including e-tickets, in the week leading up to the event as event organiser usually issue the event tickets closer to the event date.

CCE further addresing to the customer that if you purchase instant download e-tickets, which is the digital form of the tickets then it will be available to print immediately and you can also check the status of your order under purchase section.

Further also  CCE addressed the ways to receive the tickets on time.

Ensure the delivery address is correct;
Ensure to choose a delivery address (work place) where some one is available to receive and sign for the delivery:
If you are travelling for the event, then please add your travel address and expected date of departure as soon as possible.
Ensure that phone number in your account is correct.

Hence in this Blurb, the CCE has addressed and suffice the purpose of the customer query.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service: Good Customer Service refer to the services provided by the CCE to the customer in order to adressing their queries over the call and email with curtesy and the solution provided by the CCE is sufiice the purpose of the erspective customer with in the timeline as may be prescribed.
Great Customer Service: Great Customer Services refers to the services provided by the CCE in order to resolve the queries rasied by the customer over the call and email with in the timeline as may be prescribed.
Further, Great  customer service is one milestone ahead as while resolving the custome quries it also take the initiative with extra peace of work like upselling, promotion etc.

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