Subject: Re: LSM Joining Case Test - Satakshi Kapoor
From: Satakshi Kapoor <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 12 Mar 2019 03:42:26 -0400

| | LSM Joining Case Test

Name | Satakshi Kapoor
E-mail | [email-masked]
Phone Number | (91) 8791736681
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected Blurb 1 as it provides the correct information and instant resolution to the customer query which is expected by every customer when they contact customer support. Other Blurb are not valid or appropriate as they all are redirecting to the user for their query like how to access their details, check address and view her details which a user generally knows but still conact customer care for the exact and appropriate information without any wastage of time. Also, Blurb 1 is giving each and every detailed information to the user query including address which is the most appropriate way of confirming the address rather than asking complete details again as asked in other Blurb because from this a customer got to know that you are actually working on his query and know his details while the other Blurb shows that you have not done your homework before answering to the user's query.
At the end, my advice is that we can add up some empathising statemens in Blurb 1, like user need not to worry for the query and also tell them that they can knock back to us anytime they wish for any query and great customer support.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is something in which a executive only answers customer query that too in short conversation without taking much time of user where as a great customer service is something in which a executive not only answers to the query customer has asked instead work upon it in very short time and also tell him/her about the additional benefits he/she can get so that he feels happy and delighted to be contacted.

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