Subject: Re: LSM Joining Case Test - Vardhan Sharma
From: Vardhan Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 12 Mar 2019 03:34:21 -0400

| | LSM Joining Case Test

Name | Vardhan Sharma
E-mail | [email-masked]
Phone Number | (+91) 9999350524
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Since we are into customer service profession, therefore customer satisfaction is the utmost priority no matter what. I would prefer blurb 4 because in this blurb clear cut solution has been given to the customer's query. The customer has been guided as to how he can update his address or how can he change the delivery address. The customer has been told that he would be notified via email that his tickets has been shipped to the provided delivery address. Since we also know that event organisers release the tickets very near to the date or release certain at a time, this thing is only for our information and should not be told to the customer because the customer does not know about our policies and all he/she wants is the desired product or service. Sometimes it also creates a negative impression on the customer, so what best we can do is we should not say ''NO'' to customer in any situation, rather we should assure him/her  of the service and take some necessary steps to deliver it on time. If we follow these steps the customer will never lose hope and it will be easier for us to retain the customer as well. We should strive to satisfy the customer and also to retain the customer, afterall customer is GOD and he is giving us business. We should never forget one thing "CUSTOMER IS ALWAYS RIGHT".
Thank You.!!!!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Since we are working into customer service profession and we are also getting paid for it, so we should always aim to provide excellent customer service. As far as good and great customer service are concerned, so a good customer service is something when the queries of the customer are answered in a clear cut way, means customer feels satisfied and not cheated with our service, moreover the engagement time is also very less in this. When we talk about great customer service, it is something when we go out of the way to help the customer in certain situations. It is also referred to as WOW factor and in this most of the times customer himself/herself writes about that particular agent about the phenominal service he/she has got. In great customer service , customer feels exuberant and also there are chances that the customer refers other customers as well thereby increasing the customer base. THANK YOU..!!!!

| |

You can edit this submission and view all your submissions easily.