Subject: Re: LSM Joining Case Test - Amit Singh Negi
From: Amit Singh Negi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 12 Mar 2019 02:19:33 -0400

| | LSM Joining Case Test

Name | Amit Singh Negi
E-mail | [email-masked]
Phone Number | (+91) 8077526425
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The first thing which I found is that the beginning of this reply is very much modest than other replies and customer feels that they have value for our concerns.
In this reply we have mentioned guest's delivery address where the ticket has to place, while in other replies customer has been informed to check his/her address by himself/herself.

These are the some points which made me feel that customer will believe on us and will get a complete satisfaction.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service offers most of the organisations and It is hard to find great service which is considered a exception.
Everybody goes for great services rather good.
In good services there would be some points customer would not get satisfaction but great means complete satisfaction.
Great services create a brand value in the market.

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