Subject: Re: LSM Joining Case Test - Dilip Kumar
From: Dilip Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 11 Mar 2019 07:58:40 -0400

| | LSM Joining Case Test

Name | Dilip Kumar
E-mail | [email-masked]
Phone Number | (91) 7982320438
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According ,to me I think that blurb 4 is more  suitable, as it is catering the needs of the customer and is not giving bad remark to the event organiser  As the  customer care executive is noting down the details of the new address such as CountryNameOrCityName . He is also cross checking  with the customer  and suggesting  that you can also update on the account by sharing the link http://www.viagogo.com/Help/76,and also can change your delivery address by signing in to your viagogo account, and locating the order under your "Purchases" When this is done, we will ensure the seller sends out the tickets as soon as possible to the new address. Once the seller receives the tickets, they will be shipped via track and traceable postal services. You will receive an email to notify you that your tickets have been shipped to the provided delivery address along with a link for you to track your order. If the new address is not a personal address (e.g. an office or hotel address), please make sure that you have informed them to expect a delivery and that someone will be available to sign for your delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

We should be polite and humble with the customer.
Should listen  and cater to the needs of the customer.
Should  never argue and be rude with the customer.
Should  always  apologise if its our mistake .
Always try to retain the customer if he is thinking of switching to the other provider.
Always make the customer happy before ending the call.

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