Subject: Re: LSM Joining Case Test - Devesh RAwat
From: Devesh RAwat <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 11 Mar 2019 07:49:43 -0400

| | LSM Joining Case Test

Name | Devesh RAwat
E-mail | [email-masked]
Phone Number | (+91) 9958670159
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would select Blurb 4 because its mentioning the correct information that the customer is looking for about lady gaga ticket, customer gets to update the hotel address via viagogo account, where as he/she can also locate it under purchases in their portal. Blurb 4 also gives the customer a quality time with our customer service because its a track and traceable postal services, this blur also briefly tells the customer that they will recieve a notification on their email as well to track their order once they recieve the purchased product at their billing address or the new address they mentioned in the viagogo portal via link in the email.
Blur 4 also tells the customer if its a hotel address they can just call someone at hotel prior, so that someone can be available to take the product and sign on their behalf.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is all about solving the customer query via given scripts of company and closing the opened ticket.

Great customer service is all about going beyond the problems and making sure the customer is getting the best quality of speech and comfort zone for the money he spent on the product and fixing his problem and asking him to come back to us if he/she faces any trouble in future with his purchase.

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