Subject: Re: LSM Joining Case Test - Kartavya Khanna
From: Kartavya Khanna <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 11 Mar 2019 06:26:16 -0400

| | LSM Joining Case Test

Name | Kartavya Khanna
E-mail | [email-masked]
Phone Number | (+91) 9354621853
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 will be the perfect answer for the customer. According to his query he is worried about the delivery of his tickets. Blurb 2 explains him in a short way that rather than changing his address he can download the e-tickets and sit relax. This email also advising him that just because it is a big event organisers issue tickets close to the date of event.
In this message  advisor explaing the customer that he make sure that whatever the details he provided on the website should be correct. So definatly after reading this message if customer want to do any ammendmed he can do via login into his account.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service is always be a fun for the advisor because he is solving the queries . There is just a minor difference between good and great customer service. Good customer service is when you are only soving the problem of the customer but great customer service is when you are solving the query of the customer and convience him to use that service continusoly. If advisor is unable to solve to query of customer on time wheter he is polite to him,  customer will not continue the service so long. So it's mendotry to provide great service to every customer.

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