Subject: COLO DSAT
From: Ramananda Rama <[email-masked]>
To: Rahul Kumar <[email-masked]>, kaeiara blythe <[email-masked]>, Arjun Hurry <[email-masked]>, Nilarka Prasanna Das <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 8 Mar 2019 07:55:49 -0700 (MST)

Hi Ashish, 

Please see the below DSAT for colo last week. 

Agent: Rahul 

Feedback: Unqualified chat. Not sure why bad rated was given here. 

Ray 05:15:18 am 
Hello, would you like to talk about our services? 

Visitor 05:15:18 am 
YEs 

Ray 05:15:26 am 
Hi there 

Visitor 05:15:34 am 
OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO 

Visitor closed the chat. 05:15:42 am 

Visitor rated this chat as bad. 05:15:50 am 

Agent : Kaeiara 

Feedback : It appears customer can't speak english and needed Arabic support. Sadly, we do not have arabic chat support available. Nothing much can be done here 

Kaeiara 08:24:31 am 
Hello, would you like to talk about our services? 

Visitor 08:24:31 am 
Npa spek anglech 

Kaeiara 08:24:45 am 
Hi there 
We can only assist you in English 
How may I help? 

Visitor rated this chat as bad. 08:25:57 am 

Visitor 08:27:44 am 

انا لا افهم النكليزيه 
ارجاء اتحدث با لعربيه 

Visitor left the chat. 08:31:49 am 

Agent : Rama 

Feedback : It appears customer open Live Chat accidentally but doesn't need any help. Unqualified chat. 

Ralph 09:43:12 pm 
Hello, would you like to talk about our services? 

Visitor 09:43:12 pm 
Not right now 

Visitor closed the chat. 09:43:17 pm 

Thanks 
Rama