Subject: Re: LSM Joining Case Test - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 8 Mar 2019 06:50:44 -0500

| | LSM Joining Case Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (91) 8650805123
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is the appropriate one as the agent acknowledged the query very well. Agent assured the customer that the ticket will be diverted to the new address. He also provided the self serve option to make sure that customer will be well equipped and she will not need to contact again regarding the ticket.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service refers to handling the customer query/problem. Providing a solution and resolution the customer issue is good customer service. Whereas, great customer service refers to providing the solution and making sure that customer don't have any unanswered questions.

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