Subject: Re: LSM Joining Case Test - Ashish Sethi
From: Ashish Sethi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 8 Mar 2019 06:16:30 -0500

| | LSM Joining Case Test

Name | Ashish Sethi
E-mail | [email-masked]
Phone Number | (91) 9910087839
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me the Blurb 4 is very pleasant as mentioned specifically that t request which is been initiated by customer its been acknowledged even gave reassuring that it will be delivered to the given address  even revert  reflects and make customer aware that if ticket is been delivered there should be some one available to receive it, although customer was aware that it can be delivered  and procedure to update the address .As customer was given an update that he will gt all information  where customer can track his order and helped customer to make them aware that will get and email to track as it was extra mile for me toward customer who is extra mile to get things aware about  his tickets, As mentioned what steps needs to be taken while tracking order  on website Its really appreciable by the customer service executive.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is just doing accordingly what customer is saying and telling them what they know resolving problem as well as helping customer regarding the any concern .If we talk about Great customer service is doing extra for customer going extra miles even if we talk about Great Customer service is going beyond and on call resolution.

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