Subject: Re: FW: Transcript of 06 Mar 2019 17:36:40. Operator: Dave. Visitor: Client
From: Phaedrus Arif <[email-masked]>
To: deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Thu, 7 Mar 2019 15:14:34 +0530

Hi Deeksha

The sound settings was not set up I assume and I couldn't hear the chat
coming in since I was constantly working on hfl accounts at the time. I do
check and refresh the Jayway chat window frequently and its unfortunate
that I missed the chat which was totally unintentional. I have changed the
settings on sound notifications so I can hear when the chat comes in.
Honestly, I had no idea when the chat came in. Thus won't happen again.
Sorry about this negligence, HFL work gets busy so randomly at times that I
get absolutely consumed.

Regards

On Thu, 7 Mar 2019, 15:05 Deeksha Dadu, <[email-masked]> wrote:

> Hi Arif,
>
> What happened here? Why was this chat not answered? You know all chats
> need to be responded with in 10 seconds. On Jayway, we anyhow have had a
> lot of complaints recently for some reason or the other and we can’t afford
> any kind of mistake on this at all.
>
> Please be very very careful. This must not happen again.
>
> Thanks
>
> Regards,
> Deeksha
>
> From: Ramananda Rama <[email-masked]>
> Date: Thursday, 7 March 2019 at 2:55 PM
> To: Deeksha Dadu <[email-masked]>
> Cc: Ashish Dabral <[email-masked]>
> Subject: Re: Transcript of 06 Mar 2019 17:36:40. Operator: Dave. Visitor:
> Client
>
> Hi Mam,
>
> It seems Arif didn't reply on time and was the chat was auto transfer to
> me.  I have escalate the leads since customer already share his name and
> email address.
>
> Thanks
> Rama
>
> ------------------------------
> *From: *"deeksha" <[email-masked]>
> *To: *"Ramananda Rama" <[email-masked]>, "Ashish Dabral" <
> [email-masked]>
> *Sent: *Thursday, March 7, 2019 2:22:40 PM
> *Subject: *FW: Transcript of 06 Mar 2019 17:36:40. Operator: Dave.
> Visitor: Client
>
> What happened here? Was Arif logged in and did not reply?
>
> From: LiveChat <[email-masked]>
> Reply-To: "[email-masked]" <[email-masked]>
> Date: Wednesday, 6 March 2019 at 10:11 PM
> To: manager <[email-masked]>
> Subject: Transcript of 06 Mar 2019 17:36:40. Operator: Dave. Visitor:
> Client
>
>
>
>
>
>
>
> Chat transcript
>
>
>
> *ref* https://www.google.com/
>
>
>
>   Dave Wed, 03/06/19 04:36:40 pm UTC
>
> Hello, Can I help you plan your upcoming vacation?
>
>
>
>
>   Client 04:36:40 pm
>
> Good morning. We are planning on going to Estonia, Latvia, and Lithuania
> in May. My question is does your company provide a personalized tour where
> we have a tour guide with us the entire time? Thank you very much.
> [email-masked]
> Scott Young
>
>
>
>
>
> The chat was transferred to Ralph because Dave had not replied for 3
> minutes. 04:39:43 pm
>
>
>
>
>   Ralph 04:40:12 pm
>
> Hello there
> Sorry about that. My colleague had internet issue at his end.
> Allow me a moment while I read your concern
>
>
>
>
>
> Client left the chat. 04:41:02 pm
>
>
>
> Duration: 4m 22s
> Chat started on: https://jaywaytravel.com/estonia
> Referrer: https://jaywaytravel.com/destinations
> Visitor geolocation: Delray Beach, Florida, United States / 50.241.250.190
> <callto:50.241.250.190>
> <http://twitter.com/LiveChat>
> <http://facebook.com/LiveChat>
>
> E-mail from LiveChat
> <https://www.livechatinc.com/powered-by-livechat/?utm_source=chat_transcript&utm_medium=email&utm_campaign=jaywaytravel.com>
>
>