Subject: FW: Transcript of 06 Mar 2019 17:36:40. Operator: Dave. Visitor: Client
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: 'Ashish Dabral' <[email-masked]>
Date: Thu, 7 Mar 2019 09:35:37 +0000

Hi Arif,

What happened here? Why was this chat not answered? You know all chats need to be responded with in 10 seconds. On Jayway, we anyhow have had a lot of complaints recently for some reason or the other and we can’t afford any kind of mistake on this at all.

Please be very very careful. This must not happen again.

Thanks

Regards,
Deeksha

From: Ramananda Rama <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 7 March 2019 at 2:55 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Re: Transcript of 06 Mar 2019 17:36:40. Operator: Dave. Visitor: Client

Hi Mam,

It seems Arif didn't reply on time and was the chat was auto transfer to me.  I have escalate the leads since customer already share his name and email address.

Thanks
Rama

________________________________
From: "deeksha" <[email-masked]<mailto:[email-masked]>>
To: "Ramananda Rama" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 7, 2019 2:22:40 PM
Subject: FW: Transcript of 06 Mar 2019 17:36:40. Operator: Dave. Visitor: Client

What happened here? Was Arif logged in and did not reply?

From: LiveChat <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 6 March 2019 at 10:11 PM
To: manager <[email-masked]<mailto:[email-masked]>>
Subject: Transcript of 06 Mar 2019 17:36:40. Operator: Dave. Visitor: Client

        [https://api.livechatinc.com/logos/5360571/0]

Chat transcript

ref https://www.google.com/

        Dave    Wed, 03/06/19 04:36:40 pm UTC

Hello, Can I help you plan your upcoming vacation?

        Client  04:36:40 pm

Good morning. We are planning on going to Estonia, Latvia, and Lithuania in May. My question is does your company provide a personalized tour where we have a tour guide with us the entire time? Thank you very much.
[email-masked]<mailto:[email-masked]>
Scott Young

The chat was transferred to Ralph because Dave had not replied for 3 minutes.
        04:39:43 pm

        Ralph   04:40:12 pm

Hello there
Sorry about that. My colleague had internet issue at his end.
Allow me a moment while I read your concern

Client left the chat.
        04:41:02 pm

        Duration: 4m 22s

        Chat started on: https://jaywaytravel.com/estonia
        Referrer: https://jaywaytravel.com/destinations
        Visitor geolocation: Delray Beach, Florida, United States / 50.241.250.190<callto:50.241.250.190>

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