Subject: Re: Colocation: DSAT Chats Audit
From: Ramananda Rama <[email-masked]>
To: deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Rahul Kumar <[email-masked]>, Arjun Hurry <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 7 Mar 2019 02:29:27 -0700 (MST)

Hi Mam, 

Thanks for sharing the feedback. Ashish Dabral did share this few days back to everyone of us and we have read over it. 

Thanks 
Rama 

From: "deeksha" <[email-masked]> 
To: "Ramananda Rama" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Rahul Kumar" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Kaeiara Blythe Delfino" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]> 
Sent: Thursday, March 7, 2019 2:32:56 PM 
Subject: Colocation: DSAT Chats Audit 

Hi guys, 

Please see below below the feedback from the client. We have been handling Colocation for a long time so how come we did not know this?? 

Please carefully read this infographic and explain it to ALL who handle colocation chats. I don’t want to see client’s feedback on things we should be aware about. 

Regards, 
Deeksha 

From: Samantha Walters 
Organization: Colocation America 
Date: Thursday, 28 February 2019 at 2:05 AM 
To: 'Ashish Dabral' < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: DSAT Chats Audit 

Ashish, 

Thank you for sending. 

Please note the following feedback is incorrect: 

Feedback : Customer wanted to know if we rent Floorspace to put their own sever (for managed server). We only have dedicated server on rent. So, agent did collect the leads and escalate to sales team to see if our sales team can arrange lockable cabinet server for them. 

We 1000% rent out floorspace for people’s servers – that is called colocation. We offer cages and lockable cabinets. To explain “colocation”, please see the attached infographic you can send to your team. 

Best, 
Samantha 

From: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 27, 2019 6:00 AM 
To: samantha < 
Cc: saurabh < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: DSAT Chats Audit 

Hi Samantha, 

Hope you are doing well! 

We have 2 DSAT chats last week.Please find the attached document. 

Regards, 
Ashish Dabral