Subject: Re: Transcript of 06 Mar 2019 17:36:40. Operator: Dave. Visitor: Client
From: Ramananda Rama <[email-masked]>
To: deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Thu, 7 Mar 2019 02:25:59 -0700 (MST)

Hi Mam, 

It seems Arif didn't reply on time and was the chat was auto transfer to me. I have escalate the leads since customer already share his name and email address. 

Thanks 
Rama 

From: "deeksha" <[email-masked]> 
To: "Ramananda Rama" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, March 7, 2019 2:22:40 PM 
Subject: FW: Transcript of 06 Mar 2019 17:36:40. Operator: Dave. Visitor: Client 

What happened here? Was Arif logged in and did not reply? 

From: LiveChat < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 6 March 2019 at 10:11 PM 
To: manager < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Transcript of 06 Mar 2019 17:36:40. Operator: Dave. Visitor: Client 

	

	

		

	

Chat transcript 

		

ref [ https://www.google.com/ | https://www.google.com/ ] 

	

	

	
		Dave 	Wed, 03/06/19 04:36:40 pm UTC 	

	Hello, Can I help you plan your upcoming vacation? 	

	

		Client 	04:36:40 pm 	

	Good morning. We are planning on going to Estonia, Latvia, and Lithuania in May. My question is does your company provide a personalized tour where we have a tour guide with us the entire time? Thank you very much. 
	[ mailto:[email-masked] | [email-masked] ] 
	Scott Young 	

	

	
		
	The chat was transferred to Ralph because Dave had not replied for 3 minutes. 	04:39:43 pm 	

	

		Ralph 	04:40:12 pm 	

	Hello there 
	Sorry about that. My colleague had internet issue at his end. 
	Allow me a moment while I read your concern 	

	

	
		
	Client left the chat. 	04:41:02 pm 	

	

		Duration: 4m 22s 

		Chat started on: [ https://jaywaytravel.com/estonia | 
https://jaywaytravel.com/estonia ] 
		Referrer: [ https://jaywaytravel.com/destinations | 
https://jaywaytravel.com/destinations ] 
		Visitor geolocation: Delray Beach, Florida, United States / [ callto:50.241.250.190 | 50.241.250.190 ] 

	
	
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