Subject: Colocation: DSAT Chats Audit
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, 'Ashish Dabral' <[email-masked]>, Rahul Kumar LSM <[email-masked]>, "[email-masked]" <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Thu, 7 Mar 2019 09:02:56 +0000

Hi guys,

Please see below below the feedback from the client. We have been handling Colocation for a long time so how come we did not know this??

Please carefully read this infographic and explain it to ALL who handle colocation chats. I don’t want to see client’s feedback on things we should be aware about.

Regards,
Deeksha

From: Samantha Walters
Organization: Colocation America
Date: Thursday, 28 February 2019 at 2:05 AM
To: 'Ashish Dabral' <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: RE: DSAT Chats Audit

Ashish,

Thank you for sending.
Please note the following feedback is incorrect:

Feedback : Customer wanted to know if we rent Floorspace to put their own sever (for managed server). We only have dedicated server on rent. So, agent did collect the leads and escalate to sales team to see if our sales team can arrange lockable cabinet server for them.

We 1000% rent out floorspace for people’s servers – that is called colocation. We offer cages and lockable cabinets. To explain “colocation”, please see the attached infographic you can send to your team.

Best,
Samantha

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 27, 2019 6:00 AM
To: samantha <
Cc: saurabh <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>
Subject: DSAT Chats Audit

Hi Samantha,

Hope you are doing well!

We have 2 DSAT chats last week.Please find the attached document.

Regards,
Ashish Dabral