Subject: Spanish Language Test - Jorge Gonzalez
From: Jorge Gonzalez <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 6 Mar 2019 18:59:09 -0500

| | Foreign Language Screening Test

Name | Jorge Gonzalez
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would inform the costumer of the mistake explaining what happened, I would offer apologies and the solution that would give is that the pizza will be shipped again without any cost and the costumer will have a discount coupon for the next order

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

University career: administration of touristic enterprises

Languages: Spanish & English

Last job: real state broker (USA & Canada)

Previous job: tech support & customer Service

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Bueno: dar la información requerida y seguir tu papel de servicio al cliente justo como lo dice tu script

Grandioso: hacer feliz al cliente con tu servicio para generar confianza y satisfacción

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Tengo mas de dos años de experiencia en Servicio al cliente y se las diferenciar las necesidades que requieren, cuento con cartas de recomendación que avalan mi buen desempeño
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Veracruz, Veracruz (Mexico) es una de las ciudades mas importantes del país, ya que la mayoría de las importaciones y exportaciones marítimas son a través del puerto de la ciudad, mi padre es oriundo de ahí, es un gran lugar con un clima muy cálido y muy turístico; es conoci

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