Subject: Spanish Language Test - Tanya Mehra
From: Tanya Mehra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 5 Mar 2019 22:35:27 -0500

| | Foreign Language Screening Test

Name | Tanya Mehra
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In this situation i will say to the customer,
I am so sorry sir i think there was some problem we will not repeat this mistake again i am sorry for the inconvenience and i will give a complimentary pizza to them if needed.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is tanya i am born and brought up in delhi. I am 19 years old. There are 6 members in my family me my brother my mom my dad my grandma and my grandpaa. I had completed my schooling last year and now i am pursuing bcom from delhi university apart from this i am doing spanish language course from mundo latino south ex and i have completed till B2 level and now i am searching for a job where i can interact with the people of other countries or i can inprove my spanish too and grow potential of my own as well as my organisation.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | un buen servicio al cliente es lo que nos permite hablar con la gente muy ágil y pacientemente, pero un excelente servicio al cliente es lo que, junto con una conversación calmada y paciente, convendrá al cliente fácilmente.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Creo que soy el candidato adecuado para este trabajo porque tengo una personalidad agradable y creo que este es el factor más importante de este trabajo y estoy muy tranquilo tambien.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Yo viajè a manali co

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