Subject: [#8673429] Captive portal Users getting logged out
From: Sophos Support <[email-masked]>
To: <[email-masked]>
Date: Tue, 5 Mar 2019 11:36:04 +0000

Hi Ashish,

This is regarding your service request number 8673429. 

As per the last conversation over the phone, you have uploaded old backup and it is working fine at the moment.

I will be archiving this case as agreed on call.

If you face any trouble with regards to this issue, please bring it to our notice with the same service request number within 14 days so that we may reopen the case log and assist you further.

We would like to know more about what you think about our ‘Customer Services’. Upon closure of your incident, you might receive a survey to give us your opinion about your interaction with Sophos Support. 

Just to let you know that, my shift timings for the current month will be 1300 Hrs IST to 2200 Hrs IST during Monday to Friday. 
For your future reference, if you would like to work outside of my shift timings, you can always call us on our Toll-free numbers.

Regards,

Yashpalsinh Parmar
Sophos Technical Support
https://www.sophos.com/en-us/support/contact-support.aspx

Get Product Notifications via SMS - Sophos Mobile Notification Service: https://sms.sophos.com
Support Knowledge Base: https://community.sophos.com/kb
Follow us on Twitter @SophosSupport
Sophos Community (discussion forums): https://community.sophos.com

SOPHOS - CyberSecurity made simple