Subject: Re: LSM Joining Case Test - Bhavna Chaurasia
From: Bhavna Chaurasia <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 5 Mar 2019 06:31:34 -0500

| | LSM Joining Case Test

Name | Bhavna Chaurasia
E-mail | [email-masked]
Phone Number | (+91) 8376898385
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would select this blurb because as this blurb clearly answers the question of the customer and also assures the customer that the ticket will be sent in the week of the event.
The blurb also informs the customer that if they have opted for instant download e-tickets,it will be available for print immediately,this gives the customer information about instant download incase the customer has purchased instant download e-ticket.
Apart from the above information,the customer is also informed where they can track their ticket status so that the customer does not face inconvenience in the future and does not have to write an e-mail to know the status of their order.
I would like to add additional sentence to the blurb which are as follows:
As you requested that you want the tickets to be delivered to your hotel,kindly provide the following details:

-Name and address of the Hotel

-Your Contact Number

Kindly inform the concerned person at the hotel about the delivery of your tickets to avoid any confusion at the time of delivery.
Thankyou

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is that where the customer's problems and queries are heard and answered.
A great customer experience is that where the customers's problems and queries are heard and are answered within a short period of time making sure that the customer is fully satisfied and the problem/query is resolved.

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