Subject: Re: LSM Joining Case Test - Rohit Rk
From: Rohit Rk <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 5 Mar 2019 04:55:33 -0500

| | LSM Joining Case Test

Name | Rohit Rk
E-mail | [email-masked]
Phone Number | (91) 9818374435
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

So, according to me blurb 4 is the best resolution to the asked query as the executive firstly understood the query very patiently. After that he asked all the necessary details from the customer like the country name or city name of the new address in order to make the delivery as soon as possible. Then the asked all the details asked above should be the address of where you need the delivery or where someone would be available to sign and receive the package.After which he told the customer to update the address by using the link that will be provided to them,  or they can change the delivery address simply by logging into the viagogo account, also he told them that they can even track all the orders under your "purchases".
So by doing all this our executive cleared all the queries regarding the  new address where she wanted the delivery and then he assured the customer that the we will ensure that your tickets will be delivered to your preferred address as soon as possible. Then he told the customer that once the tickets are  shipped  you will be notified by email in which you will be getting a link through which you can easily track your tickets.
After all this finally he asked the customer if the update address is not a personal address in that he/she have to inform the hotel authorities about the courier so that they can receive the package . The only thing that i would like to add is that he could have addressed the customer more professionally and he did not ask for any further assistance, apart from this  think is could be the best resolution  for the above query .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service according to me is what we learn through the training of that particular process or company but in that case we are not sure that whether really we are providing the exact solution to the customer's query, because in that case we are just keen to end up the conversation just by providing the details that we are told to tell the customer in that situation .
On the other hand Great customer service is that wherein we on the first part calmly listen to the customer and then address them professionally after which we should ask them to please wait so that i can provide you the best resolution for your query and once you give the solution ask them that is there any further assistance that he/she needs if not then greet the customer by saying have a nice day .
In this way you have assured the customer that they will not face this problem again.

| |

You can edit this submission and view all your submissions easily.