Subject: Spanish Language Test - Ruchi Jain
From: Ruchi Jain <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 5 Mar 2019 02:41:47 -0500

| | Foreign Language Screening Test

Name | Ruchi Jain
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First I will apologies to him for the delay but without telling him about the mistake and then correct the address immediately and make sure that order will reach to him asap.

Then will give him some offer or discount (which won&#039;t affect company&#039;s profit either) so that he will get calm and won&#039;t cancel the order and ask for refund.

If none will work then I will pay from my pocket.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Ruchi Jain. I live in Delhi Shashi Garden Near Mayur Vihar Ph I with parents. I have done b.com(P) from CCS University and andvanced diploma in Spanish Language From Cervantes. I had worked with Companies - Wisemiser travel ltd, FCS software solutions ltd and freelanced too. In total I have an experience of 5 years. Last job I left in November 2015.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Un buen servicio de atención al cliente proporciona soluciones, pero un servicio excelente de atención al cliente proporciona satisfacción junto con solución completa.

El buen servicio de atención al cliente ayuda a mantener a los clientes pero un servicio excelnte al cliente ayuda a expandir el negocio como un cliente feliz y satisfecho traer más nueva persona diciéndoles acerca de un gran servicio.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Ustedes necesitan empleyado que sabe español y yo lo sé.

2. Necesito el trabajo entonces voy a dar mi 100%.

3. Me encanta aprender las cosas nuevas y soy muy trabajadura.

4. Esta compañía oferta las oportunidades muy buenas para crecer y la estabilidad para la Carrera.

5. Aquí puedo usar y mejorar mis habilidades y conocimientos también.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Yo he visitado la ciudad Udaipur con mis amigos. Es una ciudad bonita y tranquila. Fuimos a ver los ríos y lagos,el palacio de la ciudad etc. La comida de allí estaba muy rica. Hasta que estuvemos allí intentabamos probar todos los platos tipico de Udaipur. Para desayunar siempre había Jalebi con Fafda. Visitamos los templos también. Luego fuimos a Mount abu que no está muy lejos de Udaipur. Tardamos unas horas en autobús para llegar.

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