Subject: [#8673429] Captive portal Users getting logged out
From: Sophos Support <[email-masked]>
To: <[email-masked]>
Date: Mon, 4 Mar 2019 14:29:28 +0000

Hello  Ashish,

This is regarding your service request number 8673429.

As per the last conversation over the phone, you have uploaded old backup and it is working fine at the moment.

You will monitor this case and update us by tomorrow in case if issue reoccurs.

Please contact us for any further assistance.

Just to let you know that, my shift timings for the current month will be 1300 Hrs IST to 2200 Hrs IST during Monday to Friday. 
For your future reference, if you would like to work outside of my shift timings, you can always call us on our Toll-free numbers.

Regards,

Yashpalsinh Parmar
Sophos Technical Support
https://www.sophos.com/en-us/support/contact-support.aspx

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