Subject: [#8673429] Users getting logged out
From: Sophos Support <[email-masked]>
To: <[email-masked]>
Date: Mon, 4 Mar 2019 13:35:39 +0000

Hello Ashish  ,

Your case requires additional assistance from our escalation engineers. An Escalation engineer will review your case and provide the necessary expertise necessary for resolution. 

Based on the case priority and complexity, he/she will contact you with their initial analysis within 1 business day. 

In many instances, the escalation engineer will be able to provide a quick solution to you. Otherwise, they may need to obtain additional information to further investigate the issue but will take ownership of the case and work directly with you. 

If either our response times or the timelines that were provided do not meet your business requirements, please contact my manager, Hiren Patel ([email-masked]) . 

Regards,

Preet Mehta 

Sophos Technical Support for Cyberoam
https://www.cyberoam.com/contactsupport.html

Support Knowledge Base: https://kb.cyberoam.com
Toll Free: +1800-419-6565 (India)
Toll Free: +1-877-777-0368 (USA)
Toll Free: +44-808-120-3958 (UK)

Email: [email-masked]
Web: www.cyberoam.com
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