Subject: Re: [#8672681] High CPU
From: Sophos Support <[email-masked]>
To: <[email-masked]>
Date: Mon, 4 Mar 2019 10:54:06 +0000

Hello Ashish,

Situation:

Problematic behavior from the customer's perspective.

Users were not able to access internet

Assessment:

Technical Severity: P1

Relevant information about the customer's environment

CR50iNG v10.6.6.MR3

Troubleshooting done:

We diagnosed the issue and found that DHCP and authentication service was in stopped state

We started the same and also found that WAN links were added in monitoring ports for HA.

Thus, disabled the HA and rebuilt the same with Port A LAN as a monitoring port.

Kindly observe it further and update us if you need any further assistance.

Collected Logs? Yes

Plan:

Is the issue resolved? Yes

As agreed on the call, I am archiving this service request today.

Just to let you know that, my shift timings for the current month will be 1300 hrs to 2200 hrs (GMT +5.30) during Monday to Friday. For your future reference, if you would like to work outside of my shift timings, you can always call/mail us.

If you face any trouble with regards to this issue, please bring it to our notice with the same service request number within 14 days so that we may reopen the case log and assist you further.

We would like to know more about what you think about our ‘Customer Services’. Upon archive of your incident, you might receive a survey to give us your opinion about your interaction with Sophos Support

Regards,

Shekharkumar Devda

Sophos Technical Support for Cyberoam
https://www.cyberoam.com/contactsupport.html

Support Knowledge Base: https://kb.cyberoam.com
Toll Free: +1800-419-6565 (India)
Toll Free: +1-877-777-0368 (USA)
Toll Free: +44-808-120-3958 (UK)

Email: [email-masked]
Web: www.cyberoam.com
SOPHOS - Security made simple

-----Original Message-----
From: [email-masked]
Sent: 2019-Mar-04 02:28 PM
To: [email-masked],
Cc:

Hi,

Here is the screenshot.

Regards,
Ashish Dabral

From: "Sophos Support" <[email-masked]>
To: "Ashish Dabral" <[email-masked]>
Sent: Monday, March 4, 2019 2:25:25 PM
Subject: [#8672681] High CPU

Hello Asish,

This is regarding your service request number 8672681.

Kindly share the output as discussed over chat.
Please contact us for any further assistance.

Just to let you know that, my shift timings for the current month will be 1300 hrs to 2200 hrs (GMT +5.30) during Monday to Friday. For your future reference, if you would like to work outside of my shift timings, you can always call/mail us.

Regards,

Shekharkumar Devda

Sophos Technical Support for Cyberoam
https://www.cyberoam.com/contactsupport.html

Support Knowledge Base: https://kb.cyberoam.com
Toll Free: +1800-419-6565 (India)
Toll Free: +1-877-777-0368 (USA)
Toll Free: +44-808-120-3958 (UK)

Email: [email-masked]
Web: www.cyberoam.com
SOPHOS - Security made simple