Subject: Re: LSM Joining Case Test - GAURAV SHARMA
From: GAURAV SHARMA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Mar 2019 02:22:15 -0500

| | LSM Joining Case Test

Name | GAURAV SHARMA
E-mail | [email-masked]
Phone Number | (+91) 8527631007.
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected this blurb because all the relevant information is mentioned on this . Accept for few amendmends. Customer asked when did he get his tickets for the event & can it be delivered to his hotel. It is clearly mentioned on this blurb - why there is an delay- from where he can get the tickets, how he can get it. Customer asked can it be delivered to the address -   on the blurb it is mentioned - if he is travelling - we can sent it to the hotel or the travelling address. He just to need to make sure - someone is there to take the delivery. Also it is mentioned to update the correct phone number- so that we can contact directly.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me customer service means - polite, professional, helpful & friendly. I personally beleive   customer comes first. Whatever csutomer says about his personal experience -  we don't need to take it personally, which always help me to diffuse the situation. Good customer service means you helped the customer what he asked for but great customer service means you helped the customer what he asked for &  apart from that you offered him others service which helped customer in a great ways. for eg. in last job -  i recd a call from a very old lady - she need help to pay his bills, she can;t pay it one go  - i offered her payment plan - so that she can pay in  installments - apart from this i give some imformation regarding some benefits which she gets from the government. At the end customer was very happy.

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