Subject: Russian Language Test - George Kopaleishvili
From: George Kopaleishvili <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Mar 2019 02:12:27 -0500

| | Foreign Language Screening Test

Name | George Kopaleishvili
Whats your first language | Russian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would bring my apologies to the client for my mistake and if the client's order is still actual, I would make re-order and include a complimentary item, if company policy considers that kind of situation.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I studied in Georgian Technical University on International Relations faculty for Interpreter Referent. All my carrier history is based on the customer service field and the main reason I have chosen this field is because I like helping people in different situations.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Основное различие между предоставлением “хорошего” обслуживания клиентов и предоставлением “отличного” обслуживания заключается в том, что в первом случае, вероятно, только едва удовлетворяеть своих клиентов; в то время как во втором вы не только удовлетворяете их – вы также сохраняете их лояльность!

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1 - детальное знание о продукте / услугах
предложеными компанией.
2 - эффективные коммуникативные навыки.
3 - терпение выслушать клиента.
4 - здравое чувство юмора
5 - мой опыт в области отношений с клиентами

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Я не совсем понял смысл этого вопроса, но ниже приведу список городов, которые я, кагда либо посещал:

1. Тбилиси
2. Москва
3. Хьюстон
4. Гавана
5. Стамбул
6. Кандагар
7. Багдад
8. Каир
9. Варадеро
10. Киев
11. Лондон
12. Париж
13. Дубай
14. Шаржа
15. Ереван
16. Баку
17. Кутаи
18. Самтредиа
19. Иордания
20. Пермь
21. Свердловск
22. Нижний Новгород

Я думаю достаточно.

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