Subject: Re: LSM Joining Case Test - Raghib Ishaque
From: Raghib Ishaque <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Mar 2019 02:04:37 -0500

| | LSM Joining Case Test

Name | Raghib Ishaque
E-mail | [email-masked]
Phone Number | (91) 9939966432
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

We should go for the blurb 2 because it has shown a perfect example of a great customer service for the customer (buyer).
We can add some details regarding the refund policies by clearly stating it on the event page so that the customer can be aware prior whether they are entitled for the refund or not. This will not only help in setting any further disputes but also it will ease the transition for the customer and for the representative.
Apart from building trust,the company shall also increase the selling ratio of the tickets by spicing up the event page with design enhancements.
Few more things  can be also kept in mind before the event goes live such as giving early bird discounts, quick responses to the customer's query, keeping the queues moving, establishing code of conduct.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between good and great customer service is that the representative gives answer to all the queries, solving all the issues of the customers and finally hanging up the conversation with greetings.
While for the delivery of great customers services, you have to dig little deeper looking for the secrets of the customers happiness and making it into an excellence of the customer's feedback.
Getting into customer's shoes and understanding every question revised by the customer and solving it profoundly will lead to the loyalty of the customer.
The representative or agent must know how to handle the contact. The mechanism of how to handle the contacts comes while you follow the training of customer's handling.
This not only help in maintaining the customer's loyalty but also keeps the client's image into positive number.
At end the agent must make sure the he/she hangs the conversation not with a frown but with a smile.

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