Subject: German Language Test - Rohit Rao
From: Rohit Rao <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 3 Mar 2019 07:49:00 -0500

| | Foreign Language Screening Test

Name | Rohit Rao
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Sir,
As I have checked your delivery status. I found that your pizza delivery has been late due to heavy traffic on the way to your home.
But i sincerely apologize for this inconvenience
Your pizza will be delivered to you within more 15 minute.
As per our company policy,  we would like to give you this pizza free of cost.
In order to help you further,  i have forwarded your request to our concerned department.
I assure you that your next orders will not be late.
I ask you for understanding
If you have another queries,  feel free to as
I hope that i could help you

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Rohit Rao.  I live at khanpur in new delhi. I have done by. Com from Delhi University and M A in English
And i have also done b1 in german.
About my work experience,  I have experience of teaching German more than 3 years and
I have worked in Concentrix as a senior German advisor for 5 months.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

As far as I m concerned about this
Good customers are those, who love to have our service on the regular basis.
Great customer are those,  who recommends our product to people.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I treat every customer as a friend
I always give my best to solve their queries.
I think that customer's problem is my problem
I reduce customer's effort
I give smiles on every customer

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Last time, I went to the holy place "shirdi sai baba temple. I went there by train.  We were five members who had gone to shirdi.
When we reached there we found the temple very nice.  We were very happy to see that wonderful moment and we booked our room.
We were very tried then we took rest.
After taking rest, I had some food because I was feeling very hungry at that time.

| |