Subject: German Language Test - IMPREET KAUR
From: IMPREET KAUR <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 2 Mar 2019 11:57:57 -0500

| | Foreign Language Screening Test

Name | IMPREET KAUR
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello Sir,

First of all I would like to apologize for keeping you to wait for so long without having your Pizza delivered. I have just checked in our system and I can notice that we have made a mistake on our side. Your address was entered incorrect and thus it is not delivered to you till now. I have rectified the mistake done by us and your pizza will be delivered to you as soon as possible.

For this mishappening, we are offering you a discount voucher of 50% for your next order.

Once again sorry from our side and thank you very much for the patience.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hello,

My name is Impreet Kaur, living in Delhi with my family. I have done graduation in BA stream from Delhi University and also I have learned German as a foreign language till B2.1 from MMB and Advanced Diploma from Hansraj College. I have overall work experience of around 3 years in different organisations. I started with IBM Daksh, I was working there as german language expert, then I switched to Serco because I was getting a much better opportunity for me. As of now, I am taking German tutions.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | According to me, I would say, a good customer service would be keeping our customers satisfied in every possible manner. Whereas, a great customer service would not only be customer satisfaction but also being loyal to them.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I can confidently say myself as the right candidate for this customer service job because I have a good exposure about the actual needs of a customer, as I have worked in companies where we had to support and assist the customers and their respective needs. I have worked in both written and verbal profile to assist our customers, and hence I know how to handle them according to their requirements.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I would love to share my experience about a trip that I made recently with my friends to Shirdi. As I truly believe in Sai Baba and their miracles I was very much fascinated to visit Shirdi for atleast once in my life. I made all the plan including bookings, reservations for all of us by myself, as I was very excited about it. We went there around June 2016 and as soon as I landed on that place I was crying in joy. We took a taxi from the airport and reached the place in around 5-6 hours. On our way itself, I was feeling very enthusiastic and couldn't wait to reach the place. Early morning, during Kakad Arti, a miracle happend with me that made my belief in him even more stronger. We all happily came back form Shirdi and visited some nearby places in Mumbai. At first, we engaged ourselves in some problem regarding Hotel booking but because of Baba's grace everything happend to end in a great way. Next morning, we spent an entire day in Essel World and enjoyed almost all the rides as it was not much crowdy. I did a little bit of shopping for my family and friends.

At last, I would like to say that the overall experience was great and we came back happily to our home.

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