Subject: Spanish Language Test - ESTEBAN RAMIREZ
From: ESTEBAN RAMIREZ <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 2 Mar 2019 09:39:20 -0500

| | Foreign Language Screening Test

Name | ESTEBAN RAMIREZ
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hi Mr. Jones, and sorry for the inconvenience. After a deep research looking for any issue that may have occured during the order process, I found out that I made a mistake when entering your address into the system.
Fist of all let me apologize for this situation and I will make it up for you. I have entered the correct address now and you will get your pizza plus a compensation for all of this inconvienece you have been through as soon as possible.
Thank you very much for your patience Mr Jones and I hope you have an excellent day.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am 36 years old, married with 2 children. I studied Modern Languages Applied and I am currently studying some certifications at NEXTU (online learning plattform). I have experience working as QA, QA sales verifier, tech support, sales, billing, customer success and as a mentor/trainer. I have experience as well working from home.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un buen servicio al cliente se centra en solamente satisfacer las dudas y necesidades del cliente mientras que un gran servicio al cliente o un excelente servicio al cliente es ir mas allá, es dar una experiencia al cliente que lo deje enamorado de la empresa.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Soy 100% leal.
Soy responsable.
Soy confiable.
Soy adaptable.
Aprendo rápido.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

He viajado en un par de ocasiones a Estados Unidos, sin embargo, la ciudad que más me ha gustado ha sido Montreal, Canadá. Es la ciudad más limpia y desarrollada en la que he estado. Es totalmente increíble. Muy desarrollada, muy tecnológica, la gente es muy cortés, amable y sin discriminación hacia los latinos.

Me gustó muchísimo el arte y la arquitectura de la cuidad. Parecía que estaba en Europa. La moda era espectacular. La gente se viste muy bien, muy formal y casual al mismo tiempo. Tuve la oportunidad de ir a un restaurante que estaba en el último piso de una torre y me topé con muchas personas que iban a una cena y la forma en que vestían los jóvenes me encantó.

Montreal es una ciudad desarrollada, limpia y hermosa en todos los sentidos. La comida es variada puesto que hay de todo tipo de restaurantes allá debido a la gran cantidad de inmigrantes que llega. Las oportunidades están para todos. Los servidores públicos como la policía otra gente tienen muy agradable para todos.

Si me tuviera que ir a vivir o al menos repetir un viaje me iría sin dudarlo de nuevo a Montreal por tiempo indefinido. La mejor experiencia que he tenido.

| |