Subject: German Language Test - Rahul Prasad
From: Rahul Prasad <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 1 Mar 2019 08:44:19 -0500

| | Foreign Language Screening Test

Name | Rahul Prasad
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello sir,
I am so sorry but this is a failure from our side. I have mistakenly noted the wrong address of yours. Definitely i will do my best to help you out with this problem. Can you please tell me your address once again, so that i can share the correct address to our delivery boy and he will deliver your Pizza as soon as possible. As a compensation for this behavior we will give you a discount on this delivery.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hello,
My name is Rahul Prasad and i have completed schooling in 2014. After that i have pursued B.com from DU and i found German Language very interesting and at the same time started with German. After completing my B2 i did a Job at Concentrix for six months. Then i have decided to work on my speaking skills and completed C1.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A good customer service is , when you are able to handle polite customers but a great customer service consist of the ability to handle those customers, who are not polite.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I am a worthy candidate because of these 5 reasons:
1) Brave
2) Already have an experience of how to handle customers
3)Hard Working
4) Value Time
5)Goal oriented

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Last time i have traveled to Uttrakhand. The travel was so pleasent. I have really enjoyed the trip. Everyday i met new people and the people there was so humble they told me the story of the historical places. Every place had a story to tell. I have explored new places and also got an opportunity to visit the holy places.The whole trip was so joyful. And also the food there was delicious. I have tried new kind of Food, that i have never seen before.

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