Subject: Japanese Language Test - Himanshu YADAV
From: Himanshu YADAV <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 1 Mar 2019 02:13:15 -0500

| | Foreign Language Screening Test

Name | Himanshu YADAV
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | The very first thing I would do is, I'll apologize for the inconvenience, and I'll let him know that your order is already dispatched, Our delivery boy is on the way to your place, he'll we there within next 15 minutes, and I'll manage somehow to deliver his pizza to costumer within given 15 minutes.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is himanshu Yadav I'm 21 years old, I live in delhi, there are five members in my family my parents and my elder brother and sister.
I can speak in three languages Hindi, Japanese and English. I have been learning Japanese for the last three years. I have completed Jlpt N2.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

A good customer service is to, provide  a quality service on time and to make sure that our customer is fully satisfied or not.
A great customer service is to, make excellent customer relations so that our customer won't feel like we are just business partner or we are together just to earn, and to provide a excellent service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

私がお客様が云ってくれたどおりにものを作って納めるのはもっとも大事なことなんですと思っております。
納期内にお客様のやつ納めるのも大事なことですとおもっています。
時間を守らないと仕事ができないなので時間厳守も大事なことなんです。
お客様様に報連相するとお客様も満足を持つと思います。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 今で私が住んでいる町デリーって言う町だけが旅したことがあるのです。デリーは私の生まれ育ちとインドの首都です。デリーにたくさんの旅ところがあります

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