Subject: Re: LSM Joining Case Test - Julie Mulani
From: Julie Mulani <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 1 Mar 2019 01:03:25 -0500

| | LSM Joining Case Test

Name | Julie Mulani
E-mail | [email-masked]
Phone Number | (0091) 7007543909
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have chosen this Blurb, because it's giving a complete solution to the customer about his query regarding event tickets. Plus this Blurb also giving the right way to the customer to change his delivery address so that He will not face any difficulty in getting tickets soon. This Blurb is also providing the link of changing the address, which will be easier for the customer to ensure that now He shouldn't have to worry about the tickets, because if that address is of an office or a hotel there will be someone to receive that courier. And the time that tickets will be received by a seller the customer will be notify by an email of the tracking link so that He will be assure that the tickets are on the way to receive.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me a good customer service is that where the customer is fully satisfied by customer care executive's answers and where the customer get their queries solved as soon as possible in a respected way so that next time he should not have to give second thought to buy something from that site. But in a great customer service the customer executive will be touched to the customer until He/She will not solve His/Her customer's queries so that the customer will give the feedback at his own.

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