Subject: Spanish Language Test - Alexia Arango
From: Alexia Arango <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 28 Feb 2019 13:36:17 -0500

| | Foreign Language Screening Test

Name | Alexia Arango
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In that situación, I would apologize to customer claiming that there was a mistake while entering his/her adress, I would also talk to my manager and check if its possible to get him/her a free pizza due to my error in order to prevent customer from escalating with the complain.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I studied comunications at San Martín De Porres college and also studied English Lengusge at ICPNA institute. Im currently working at betssongroup company in the posittion of Customer Service Senior Agent, Betsson is a bethouse so I specialized in Sportsbook and Casino, leading a small group  of 10-12 agents.
At Betsson I've learned about leadership and how to give the best expierence to customes, and also I've learned about the key account management.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Considero que la diferencia entre un buen servicio y un excelente servicio es la proactividad, ir más allá de las consultas de los clientes así como ponerse en el lugar de los mismos para así poder mantenerlos usando el servicio ofrecido.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Soy una persona bastante responsable.
Me gusta trabajar en equipo para conseguir las metas propuestas.
Tengo habilidad para resolver problemas.
Trabajo mucho mejor bajo presión y me gusta realizar varias tareas a la vez.
Tengo vocación para el servicio al cliente.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Si alguna vez vinieran a Perú deben visitar Lima, es la capital de ester hermoso país y está lleno de cultura, arte y la mejor gastronomía. También contamos con unas hermosas playas y restaurantes muy agradables. He vivido en Lima durante casi toda mi vida y la ciudad es bastante grande, uno de mis lugares favoritos es el parque Kennedy, es un parque que se encuentra en el corazón de Miraflores y está lleno de gatos por lo cual es famoso.

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